Reference Number 038840
Position IT Supporter
Salary 18 - 22K
Job Requirements
F.7 or above
minimum 2 years relevant experiences on IT Frontline Support Service
ability to multitask
structured, self-organized, sense of responsibility and being task oriented
service mindedness, patience, mature, helpful, humble and commitment
good command of spoken English, Cantonese and Mandarin
basic knowledge of Microsoft Windows and 2010 solution platforms, possibly Microsoft SharePoint, Azure Active Directory admin center and Microsoft 365 admin center
Familiar with the software Power BI, Teams and SAP
Occasional travel is required
Immediately Available Preferred
Job Responsibilities:
Teach and train users in an understandable way
Provide services proactively, helping and collaborate with users with motivation
Work integrated into a virtual team distributed world-wide
Daily support of our users in the Asia Pacific offices in person, by telephone and email
Ticket handling for worldwide users on technical support and inquiries
Maintain the mail groups for Global Sourcing offices
Work closely with Communication/Corporate Identity and Administration Team for digital and IT projects/tasks
Ad-hoc onsite support tasks
Contacts Isabella Chan - 2627 5228
isabella@besteam.com.hk