Reference Number 039261
Position Senior Project Engineer - RMA
Salary Negotiable
Job Requirements
University graduate in Engineering disciplines
3-5 years experience in production environment in telecommunication industry
Proactively manages issues and activities and can prioritize well
Multi-tasking ability, work independently, strong analytical and problem solving skills
Good communication skills including fluently spoken and written English and Putonghua
Experience with MS Office

Manage the RMA and warranty process according to the standard procedure
Track and monitor returns from customers
Coordinate with EMS for product replenishment and repair service
Evaluate returned material from customers
Root cause analysis
Notify production and engineering department when returned products contains quality problems or other manufacturing defectives
Prepare and return material returned to vendors for evaluation
Perform incoming and final QC inspection on all out going repairs
Prepare analytical and interpretive reports to drive improvements
Identify trends in repair and replacement requests
Drive the product improvement to minimize the return units.
Assist in the processing and resolution of customer warranty claims and complaints
Report customer suggestions and feedback
Work closely and share information with teammate and other teams
Contacts Elly Lui - 2627 5236